Here are the most frequently asked questions from organizers/organisers using the Roster Athletics platform.
Registration
Q: When the event has closed, what happens to athletes who are approved but have not yet paid?
Approved athletes can still pay for their participation after the registration deadline, up until the competition start time.
24 hours before the registration deadline, a reminder is automatically sent to all registrants with Approved status who have not yet paid.
If you do not want to allow payment after the registration deadline, go to Management — events, filter by Approval status Approved, select all visible entries, click the Selection button, select Reject, and save the change.
Start lists
Q: Is there a way to download a CSV file with the PBs and SBs?
You can download the start list for a competition, which includes PBs and SBs. It is not possible to retrieve a list of PBs and SBs for athletes who are not on a start list.
To download the file, go to the competition Details, click the Import/Export button, and select Export start lists.
Q: Can I move approved but not paid athletes to the start list?
There is no direct option for this in entry management. As a workaround, you can reject the entry and manually add the athlete to the start list: go to Start lists, click Add athletes, search for the athlete, and click Add.
Q: How do I reinstate an athlete into an event which she accidentally removed herself from?
If a refund has not been made, the athlete can be manually added back to the start list. Go to Start lists, click Add athletes, search for the athlete, and click Add.
Q: How do I combine two events?
You can merge two events by transferring athletes from one event to the other. In the Start list, select all athletes, then choose Modify selection → Transfer selected. Once the athletes have been transferred, you can remove the now-empty event or hide it to keep it out of public view. If the transfer affects age-group assignments, you can update them in the Schedule.
Athlete profiles
Q: A competitor entered the competition with an incorrect date of birth. How can I change it?
If you have permission to edit athlete profiles, you can update the date of birth directly in the athlete's profile.
If you do not have permission, a regular user or organizer/organiser cannot change the athlete's date of birth. In that case, please report the error to support@rosterathletics.com, and the support team will assist.