This guide focuses on adding and managing products that can be purchased as part of the registration process. Please read the Organizers/Organisers: Registration setup guide to learn more about the registration feature and process for your competition.


This guide is organized/organised as follows:



Adding and editing products for purchase


Once you have added events to your meet/meeting and enabled registration, press the REGISTRATION → Products & add-ons. This will bring you to the main page that controls the products your registrants can purchase.




Adding a new product


Click the Add product button to add the first product and select an option from the list of: Access accreditation, Accessory, Accommodation, Clothing, Food, Medals and Services categories. Can't find the product you want to use? Contact us by emailing [email protected].


When adding a product, you will have to add:

  • Initial stock - the number of items you can sell. You can add 999999 if you have an unlimited number of items.
  • Price - the product price in your currency, which includes all processing fees and VAT/tax (if enabled). 


Please note: A stock oversell may occur when multiple customers simultaneously purchase the last available item, resulting in the system processing more orders than the available inventory can fulfill.


You can also add:

  • Label - short free text that can be used to describe the product. The label is mandatory if you want to add the same product multiple times, for example, a white bag and a black bag. In such cases, you can use the colour name as a label (Bag · Label: White and Bag · Label: Black).
  • Variants - different options for the same product, such as various clothes sizes, where applicable.




Managing products


After adding a new product, it will appear on the list of manageable products. Next to each product are the following columns that detail several configuration options for that product:

  • Category - product category.
  • Name - product name.
  • Label - unique product label. Please note: The label can be changed only if the status is set to Draft.
  • Property 1 - the first variant of the product, e.g., gender or food type.
  • Property 2 - the second variant of the product, e.g., clothing size.
  • Initial stock - the initial number of products you can sell.
  • Sold - the number of sold items. Please note: The number will not be changed in case of refunds. 
  • Price - product price.
  • Refundable- information on whether purchasing a product is refundable or not.
    • Refundable
    • Non-refundable
  • Status - status of the product, which determines whether participants can purchase the product. 
    • Draft - default option; the product is unavailable for purchase yet. 
    • Active - product is available for purchase.
    • Disabled - product is unavailable for purchase.
    • Locked - the status is changed to locked automatically after the registration deadline; the product is thus unavailable for purchase. 



To change the Refundable and Status options, click the editing icon. You can also change these and more options for multiple products in bulk. To do so, select the desired products by clicking on the appropriate checkboxes or the select-all checkbox at the very top, press the Modify selection button and select the option you want to edit.



Purchase Policy (linking products with events)


By default, each product is not linked to any event. This means that participants can register for any event without purchasing a product or purchase the product without registering for any events. If you want to change it, click the link icon and select one of the options:

  • Regular purchase - default option; the product is not linked to any event.
  • Mandatory with any event - product will be auto-selected when your participants register for any event.
    Please note: when selecting this option, products must have a price and cannot be free.
  • Mandatory with a specific event - product will be auto-selected when your participants register for a specific event.
    Please note: when selecting this option, the price of a product will be set to 0 (free). Please include it in the event price.




Managing purchases


Once you add products, the meet/meeting is open to sign-ups, and participants register; you will see the list of all participants who purchased the products on the REGISTRATION → Management - products & add-ons page.



Here, you can accept or reject refund requests (if refunding for the product is enabled) or refund a fee without a user request.


You can refund products or change their delivery status in bulk by selecting the checkboxes on the left-hand side and pressing the Modify selected button. Remember not to close the browser when a batch operation takes place. Closing the browser will stop the operation before it can complete.



Downloading a CSV file


You can download a CSV file with information about purchased products & add-ons by clicking the Download CSV button.



The file contains the following columns:

  • MeetingName - The meet/meeting's name.
  • Item - Item's name (with variant and label).
  • RegistrantName - Name of the person signing up themself and/or others.
  • RegistrantEmail - Email address of the person signing up themself and/or others.
  • RegistrantPhone - Phone number of the person signing up themself and or others.
  • Participant - Name of the participant.
  • Club - Participant's club.
  • DeliveryStatus - Status of the delivery.
  • PaymentStatus - Status of the approval, e.g., Start list, Rejected, Removed, Resigned.
  • Additional columns with the name of each variant of the item to make it easier to sum up the total sold items.


For information on downloading and reading the downloadable CSV file with payment data, please see the Bookkeeping user guide.