The Roster Athletics platform allows group payments to be made on behalf of verified members of your club. To access the group payment feature, your club needs to have an organization/organisation set up in Roster, and one of the organization's/organisation's members needs to have a club manager role. To first create an organization/organisation and/or assign a user role, please contact Roster Athletics support at: support@rosterathletics.com to set this up.
This guide is arranged as follows:
Managing club members
To verify your club's members, go to ADMINISTRATION → Club members (this item is accessible only for users with the Club manager role; read more about the roles: Organizer/Organiser roles).
Here, you will find all the athletes who have added your club to their profiles. To verify or reject the member, click the icon in the Verification column and select Verify or Reject.
Pending and rejected athletes can still register for the competition, but must pay for their participation themselves.
You will be notified by email about each new member who is ready for verification.
Please note: Relays do not require additional verification. To use group payments for relays, the registrant must select the appropriate club and opt for group payment when registering for the competition.
Enabling and managing group payments
Enabling group payments for your competition
To enable group payments for the given competition, go to ADMINISTRATION → Group payments (this item is accessible only for users with the Club manager role; read more about the roles: Organizer/Organiser roles) and make sure you are in the Competitions view. Here you can find all the competitions with active registration.
Find the competition for which you want to enable group payments (you can filter the list by the competition name and country) and click the checkbox in the Opt-in column to allow group payments for a given club.
From now on, all verified club members can register for the selected competition with the option of group payment.
Approving payments
Once verified members of your club have registered for the competition with group payment enabled, the club manager must confirm (or reject) the registration. To do this, go to the Approval & Payment view and find your competition. You can select the competition from the list of competitions where action is required or by clicking the Select a competition button.
After selecting the competition, you'll see a list of all verified members of your club who have registered for it. Select the Approve status in the Group payment approval column to approve payment for the entry. To reject the entry, select Reject. Rejected athletes will have to pay for their participation themselves.
Participants can be approved (or rejected) individually or in bulk by selecting the checkboxes on the left-hand side and then pressing the appropriate Modify selection option.
Payment
When at least one athlete has been approved by the organizer/organiser (Approved status in the Participation approval column) and approved by the club manager (Required in the Payment status and the blue checkmark icon in the Group payment approval column), the Payment button will automatically appear; click it to go to the Stripe payment view and pay. Roster Athletics partners with Stripe to provide secure payments and financial services.
You can see the entire history of group payments by selecting the view to Payments history and selecting a competition.
If the organizer/organiser allows refunds (for event fee, competition fee or product), participants may resign from participation and request a refund. Once the refund is accepted by the organizer/organiser, the full amount for the fee, less any applicable transaction fees (e.g., credit card fee, Roster service fee), will be sent to the same account used by the club manager for the group payment.